In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified herein under:
“You” means the person / s in whose name and / or whose behalf the Booking is made. Alternatively, the reference may be made in the third person as “Tour Participant/s” / “They” / “Client” / “Them” / “Tourist” / “Traveller” / “His” / “Her”.
“We” / “Us” / “Company” means “Lenul Global Private Limited”.
“Infant” and “Child” mean; respectively – a person below the age of two years and a person more than the age of two but below the age of twelve years.
“Contractor” / “Supplier” / “Third party” / “Service provider” means supplier of any infrastructural facility and shall include accommodation management, airlines, caterers, restaurants, places of entertainment viz. theme parks, museums, art galleries, sport arena, etc. shipping company, railways, ferry, cruise, coach, cars, etc. or any person or entity, who are to provide a range of services to the “Client”.
“Tour / Package Cost” means the amount mentioned in the Price Grid / brochures / website / other promotional material, etc. Local / International taxes, surcharges of any nature whatsoever are not included in the package cost and are additionally payable by the “Client” to the “Company”
“Brochure” means printed brochure, website, itinerary, leaflets, booklet, Price Grid.
“Website” means “https://bonvoyageu.com”.
“VISA” means a Certificate issued or a stamp marked (on the applicant’s passport) by the immigration authorities of a country to indicate that the applicant’s credentials have been verified and he or she has been granted permission to enter the country for a temporary stay, within a specified period. The “Company” does not have any role to play for issuance / rejection of Visas other than being a facilitator.
“Cancellation Policy” means all the cancellation charges levied by the company, third party and service provider’s, etc.
“Visa Cancellation Policy” means and includes all the cancellation charges levied by the company arising out of non
– granting / delayed granting of a visa, by the concerned Consulate for any reason.
“Jurisdiction” means Kolkata Courts / Forums.
“Terms and Conditions” means these terms and conditions
BROCHURE / WEBSITE INFORMATION – DISCLAIMERS
We take reasonable care in preparing / printing of the brochure, price grid, website and other documents and in describing the services therein. Inadvertent errors due to out of date information are possible and expected, hence we suggest clients to confirm the current / latest information by contacting us.
The pictures / videos used for promotion are for reference only and may differ from the actual meals / accommodations / sights / coaches / cruises / restaurants, etc. Distances between places, atmosphere, conditions, driving timings, etc. are approximate; for the purpose of reference and may change depending on travel & road conditions, climatic changes, other reasons, etc. Accommodations may be booked far off from the central place, for operational ease.
CHANGE OF ITINERARY, ACCOMMODATION, COACH TYPE, OTHER FACILITIES
These may change for situations beyond our control. However, we would be happy to assist in these cases.
CORPORATE TOURS AND EVENTS
The company will make a detailed offer on a case to case basis after mutual discussion and agreement with the client.
You may book our services / tours through our online portal by debit card / credit card / bank transfer. We have incorporated all modern protection technologies to ensure that information concerning you and your payments is kept secure and confidential.
Valid passport copy is a must to initiate the booking, which should have a minimum remaining validity of 180 days.
The tour price is fixed. There will be no escalation in cases of foreign exchange variation, high season surcharge, city tax, porter charges, change in flight cost or any other cost.
There are no hidden charges in the tour price. The itinerary is transparent and as are the inclusions, mentioned by the company.
For securing the booking of any tour, 10% of the tour cost is payable. Balance 90% is payable upto 61 days prior to the date of departure. In case of the non-payment of the balance amount, the booking would be cancelled automatically and 100% of the booking amount will be refunded, max. within 10 working days.
While booking the tour within 60 days prior to the date of departure, 100% of the tour price may please be credited in the company bank account within 3 days, from the date of booking. In case of non-payment, the booking would be cancelled automatically and the booking amount of 10% would be refunded.
The tour booking window closes 45 days prior to the date of departure.
DESPATCH OF TRAVEL KITS
The company shall despatch the travel kit within 2 weeks after receipt of full payment. All bookings would be initiated immediately after receipt of 100% of the tour price. The travel kit would contain an international SIM card, the itinerary, link to walk and roll guide and digital copies of all documents, i.e. hotel booking confirmations, all tickets & travel passes, airport pick up / drop bookings, other cab vouchers, activity / entry tickets, travel insurance, forex card, in-tour flight tickets, etc. As a backup, hard copies of all documents would be sent as well.
INTERCHANGING OF TOURS
Interchange of the tours are possible, till you make full 100% payment of the booked tour. You may request for changing of tours, from your registered mail ID.
CANCELLATION POLICIES (ALL TOURS ARE CANCELLABLE)
The traveller may cancel the tour for any reason whatsoever, till 5 days prior to the date of departure, excluding the date of departure.
100% of the tour cost will be refunded by the way of a redeemable voucher. This voucher will be despatched, within 10 working days from the date of cancellation. The transferable voucher can be used for booking any tour, within the next 12 calendar months (including the month of cancellation), at the then-prevailing tour price.
COST OF THE FLIGHT TICKETS FROM / TO HOME LOCATION, IF BOOKED BY THE COMPANY
Cancellation policy of the air carrier will be applicable in such cases
CANCELLATION / AMENDMENT OF THE TOUR BY THE COMPANY
The company would not cancel or amend tours once booked. Only in the case of force majeure would a tour need to be amended and the traveller would be informed at the earliest, hence, brining them into the knowledge of the situation.
CANCELLATION / AMENDMENT OF GROUP TOURS
In case of group tours, the same would be cancelled if 40 paying adults do not join to form a group. In such cases 100% money paid by the traveler would be refunded, by way of payment, within 10 working days from the date of cancellation. The traveler, if he so wishes, can select any solo tour at the prevailing cost.
A single room has either a queen-size bed, two separate beds or a single bed.
A double room has either a queen-size bed or two separate beds.
A triple room has one queen-size bed and one single bed.
Children below 5 years of age do not require separate bed
For independent tours breakfast is provided by the hotel as per their menu. For group tours the company would provide all meals, i.e. breakfast, lunch and dinner.
PRE / POST TOUR / ADD ON PACKAGE/ EXTENSION OF TOUR
Pre / post tour accommodation / add on packages or extensions are available to you. You must ensure that you make such a request to the company well in advance for providing required services.
COACH TYPE, FACILITIES OFFERED IN THE COACH, TRAVELLING TIME (FOR GROUP TOURS)
We engage air-conditioned, international standard, star rated luxury coaches for sight-seeing and transfers. Most of our coaches will have hosts / hostess / tour managers. The coaches will be equipped with LCD/ normal TV, music system, push back type and comfortable seats, window drapes, automatic doors, water dispensers, tea and coffee machines, washrooms, baggage carriers, etc.
In Europe, bottled water is costly and the use of public washrooms are chargeable. Hence, for traveller ease, we shall offer lunch, snacks, tea, coffee, water and washroom facilities. Our endeavour is to provide all modern facilities, within the coach for comfort and ease of travel.
Smoking, consumption of pan, pan masala, gutka, chewing of tobacco, spitting in the coach or on roads is strictly prohibited. The traveller shall be responsible for his / her conduct and for payment of spot fines and penalties imposed by the bus operator or any law enforcement agency.
COMPENSATION AND DAMAGES
No compensation / damages will be paid by the company for any reason whatsoever, including but not limited to the following:
Loss of baggage
Missing flights or any service
Change in the itinerary
Non-fulfillment of any promised service by the service provider
Malfunction in any equipment / air conditioning
Loss of property
Accident, injuries, third party liabilities
BAGGAGE ON COACH
Porters are not available to assist you in the coach or at lodging facilities. Please travel light and use bags with wheels. Coaches have limited space for heavy luggage and hence we may generally accommodate one suitcase of 158 cms in the luggage carrier. Please carry one handbag per person inside the coach.
AIRLINE SERVICES AND BAGGAGE ALLOWANCE
Airlines have restrictions on the kind of baggage, number and weight of baggage that you can carry and you will need to carefully read and understand the rules and regulations of the airline in this regard. You must declare your valuables at the time of check-in and pay any additional charge, if levied, to make the airline responsible for valuables. Without such a declaration, airlines can invoke limitations of liability protections provided by international conventions and laws.
In-tour flights permit one piece of cabin baggage only. Checked in baggage might cost approx 35 euro per piece.
MANAGEMENT OF DOCUMENTS AND POSSESSIONS
The traveller must take care of all baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) at all times during the tour. For loss of essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour or incur extra expenses.
HEALTH CONDITION OF THE TRAVELLER
Please ascertain your health, any medication required before you embark on any overseas travel.
Cost of the travel insurance is included in the tour price.
WHOLE OR PART UNUTILIZED SERVICES
Please take care to utilise all services as per the itinerary because the company will not be in a position to make refund for any unutilised service
EMPLOYEES / AGENTS OF THE COMPANY ARE NOT AUTHORIZED TO CHANGE / AMEND TERMS AND CONDITIONS
No person including any of our employees, agents or franchisees has the authority to alter, amend, or waive any stipulation, representation, term or condition, set forth in this document.
INCLUSION AND EXCLUSION OF THE TOUR COST
This is spelled very clearly and transparently with each tour itinerary
OUR SCOPE OF SERVICES AND LIABILITIES OF THE COMPANY
We select the service providers, who would provide various services to you. We do not own, operate or control any airline, shipping company, coaches or coach company, accommodation provider, restaurants, kitchen caravans or any other facility, being offered to the traveller.
We shall have no liability for cost or damage, in case any of them fail to discharge their responsibilities.
However, our intention and endeavour is to arrange, manage and offer all proven and time tested service providers.
PRIVACY OF INFORMATION
We maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with consulates, embassies, airlines, accommodation providers, other service providers, the courts, against a requisition / summon from any government or statutory authority, or where under any laws, rules or regulations such disclosure becomes necessary.
You agree to let us photograph and / or video graph the tour and publish these for the purpose of advertising the tours and the company, through print media, websites, letters, emails, advertisements or in any other manner. All such photographs and / or video graphs / statistics collected by us or shared by you are our absolute property and we shall have unrestricted right to use them for any legitimate purposes.
Communications transmitted to your mailing address / email address on record shall be deemed to have been communicated to you even if returned undeliverable for any reason.
ON TOUR ASSISTANCE
In case of conducted tours please promptly inform your Tour Manager for any assistance required, to be followed by sending a mail to us at firstname.lastname@example.org
COMPLAINT PERIOD / RESOLUTION
Any complaint made by you must be notified to the Company in writing within 15 days from the end of the tour or your choosing to end the tour. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability whatsoever in respect thereof. We shall look into all complaints / grievances / claims in line with the terms and conditions of the company and try our best to resolve all cases, within a reasonable period of time.
If you have any tips, which you might want to share with us, please write to us at our registered office or email us at email@example.com.
BOOKING AND ON-TOUR ASSISTANCE
We shall provide reasonable assistance to you through our helpline to advise / assist you for general queries, for document preparation, filing of Visa application, for overcoming any unforeseen situation / circumstances / exigencies before and after booking the tour or while on tour. Situations, where the helpline team would be of help to the travellers, are: –
In selecting a tour or helping in building a tour as well as providing answers to any query.
In preparing a Visa application, schedule online appointments with the VFS centre after fulfilling all the required procedures.
Addressing distress situations while on tour in respect of Itineraries, hotels, type of rooms, train timings, in-tour flight timings, type of coaches, quality of cabs and other force majeure conditions / situations beyond the control of the traveller, third party supplier and the company.
In the filing of insurance claims in case of accidents, injuries, death, delayed or cancelled flights, loss of baggage / valuables, loss due to the negligence of the traveller, but covered by the insurance company, 3rd party liabilities / claims, acts of god covered under the insurance policy and / or any other exigency.
Kolkata, West Bengal, India
ACCEPTANCE OF THE TERMS AND CONDITIONS
By clicking the link you agree to have read and understood the terms and conditions